What’s Included
Helpdesk Support
Remote and on-site help desk for your team. Fast ticket resolution, real humans, no call centers.
Network Management
Ongoing monitoring and management of switches, routers, firewalls, and Wi-Fi — proactive, not reactive.
Server Management
Windows & Linux server support — patching, performance monitoring, and capacity planning.
Backup & Recovery
Automated daily backups with tested recovery procedures. Never lose critical business data again.
Security
Endpoint protection, patch management, threat monitoring, and security audits included in every plan.
Device Management
Full lifecycle management of desktops, laptops, and mobile devices including MDM enrollment.
Coverage Areas
On-Site Support
We dispatch technicians to your location for hands-on issues. Serving Greater Vancouver and Metro areas.
Remote Support
Instant remote access for most issues — no waiting for a truck roll. Available to businesses across North America.
SLA Tiers
🥉 Bronze
- Business hours support (9–5)
- 4-hour response SLA
- Remote helpdesk
- Monthly reporting
🥈 Silver
- Extended hours support (7am–9pm)
- 2-hour response SLA
- Remote + on-site helpdesk
- Proactive monitoring
- Weekly reporting
🥇 Gold
- 24/7 support coverage
- 1-hour response SLA
- Dedicated account manager
- Priority on-site dispatch
- Full security stack included
- Daily reporting
Tools We Use
RMM
Remote Monitoring & Management via NinjaRMM / N-able — real-time alerts, automated patching, remote access.
Monitoring
24/7 infrastructure monitoring with Zabbix / PRTG. Uptime, performance, and security event tracking.
Ticketing
Freshdesk / Zendesk for transparent ticket tracking. You always know the status of every open issue.
Industries We Serve
- Small & Medium Businesses
- Professional Services (Law, Accounting, Finance)
- Healthcare & Dental Offices
- Real Estate & Property Management
- Retail & eCommerce
- Startups & Tech Companies
Pricing
Every business is different — pricing is customized to your environment, team size, and support needs.
We’ll provide a clear, no-obligation quote after a quick discovery call or on-site visit. No hidden fees, no surprises.
Frequently Asked Questions
How quickly do you respond to issues?
Response time depends on your SLA tier — Bronze is 4 hours, Silver is 2 hours, and Gold is 1 hour. Critical issues are always escalated immediately regardless of tier.
Do you support Mac and Windows?
Yes. We support Windows, macOS, and Linux environments. Our RMM tools work across all platforms.
Is there a minimum contract length?
We offer monthly and annual contracts. Annual plans come with a 10% discount. No lock-in for monthly plans.
Can you take over from our existing IT provider?
Absolutely. We handle the full transition including documentation, access handover, and onboarding of your team — zero downtime migrations.
Do you offer IPv4 and dedicated servers?
Yes — Mobosoft also provides IPv4 address leasing and dedicated server hosting for businesses that need infrastructure beyond just endpoints.
Get Your Free IT Health Check
Not sure where your IT stands? We’ll audit your network, devices, and security — completely free, no strings attached.
Contact Us
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